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Thank you for purchasing a charter air, bulk air, scheduled air, hotel only or package vacation. To ensure that you understand the terms and conditions of your particular vacation, please read the following policies and procedures completely. These are the terms and conditions accepted when you made a purchase online or when your signed the confirmation documents. All policies and procedures are subject to change at any time without notice.

I. BOOKING/PAYMENTS
Full payment with a credit card is required to make a reservation. Some departures may require a nonrefundable or partially nonrefundable payment. Separate payment policies apply to holiday or special event departures. Please email your questions to reservations@sunmex.com . SunMex reserves the right to re-invoice your reservation should an error be made in computing your vacation price. Rates are subject to change including, but not limited to, increases in or establishments of surcharges, applicable taxes, government fees, and airfare and hotel prices. At the time of credit card payment, SunMex may split the merchant of record payment between SunMex and the air carrier booked. The SunMex portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued.

Scheduled airlines reserve the right to modify bulk negotiated rates at any time with up to 14 days advance notice and may require that tickets be issued to guarantee the price originally booked. Such pricing revisions may require the collection of additional deposit in order to ensure that tickets can be issued to guarantee the original air price.

HOTEL TAXES AND SERVICE FEE: SunMex markets hotels under a prepaid/merchant model, where SunMex collects the full amount from you in advance and manages the payments to the hotel on your behalf. In connection with facilitating your hotel arrangement, the amount you are charged will include taxes and service fees. This amount includes an estimate to recover the amount we pay to the hotel related to your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, good and services tax, and/or other similar taxes. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate due to exchange rates and include in the amount charged to you. The amount charged to you also includes an amount to compensate the SunMex for services as well as covering costs SunMex incurs in connection with handling your reservation. SunMex is not the vendor collecting and remitting taxes to the applicable taxing authorities. Hotel suppliers, as vendors, include all applicable taxes in the amount billed to the SunMex and the SunMex pays over such amounts directly to the vendors. SunMex is not a co-vendor associated with the vendor with whom the SunMex books or reserves customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

TRAVEL PROTECTION OPTIONS: Sometimes unexpected circumstances arise, so in order to protect your travel investment, we strongly recommend that you purchase travel insurance provided by AIG Travel Guard. Travel insurance must be purchased at time of booking and paid for when deposit or full payment is made.

AIG Travel Guard provides its policyholders 24-hour emergency travel assistance. Whether you need help finding medical care halfway around the world, making emergency arrangements to return home or obtaining an emergency cash advance, reach AIG Travel Guard from anywhere in the world, any time of day.

Coverage:	Benefits:	Tour Cost:	Plan Cost:	Optional Coverage
Trip Cancellation & Interruption	Tour Cost	Per person	Per person	Primary Renter's Collision Insurance   $25,000	$6.00 per day.
Travel Delay ($100 per day)	$     500	$0     -    $500	$45
Baggage & Personal Effects	$  1,000	$501 -  $1,000	$74
Baggage Delay	$     100	$1,001-$1,500	$93	Emergency Medical Transportation $30,000	$15.00 per insured.
Medical Expense	$ 10,000	$1,501-$2,000	$129
Emergency Medical Transportation	$ 20,000	$2,001-$2,500	$164
Accidental Death & Dismemberment	$ 25,000	$2,501-$3,000	$200
AIG Travel Assist	Included	$3,001-$3,500	$235
LiveTravel Included	Included	$3,501-$4,000	$270
Pre-trip Travel Advice Included	Included	$4,001-$4,500	$305
Emergency Cash Transfer included	Included	$4,501-$5,000	$340
Note:  If insurance is purchased within 24 hours of initial trip payment, the Pre-Existing Medical Condition Exclusion will be waived. You must be medically able to travel when you pay your plan cost.
Questions: For specific questions regarding insurance, please call AIG Travel Guard. Representatives are available 24 hours a day, 7 days a week. TOLL FREE: 866.385.4839 Refer to product number 007715 P1 2/05

This is a brief description of the insurance benefits and travel services provided.  Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania Insurance Company (NAIC #19445), with its principal place of business at 70 Pine Street, New York, NY 10270.  National Union Fire Insurance is a member of the AIG Companies and is currently authorized to transact business in all states and the District of Columbia. The Policy will contain reductions, limitations, exclusions and termination provisions.  Full details of the insurance coverage are contained in the Policy.   All coverage may not be available in all states. If there are any conflicts between this document and the Policy, the Policy shall govern in all cases. Travel Services are provided by AIG Travel Assist.

NON-REFUNDABLE SCHEDULED AIR TICKETS AND SCHEDULED AIR CANCEL/RETICKETING FEES ARE NOT COVERED BY THIS TRAVEL INSURANCE, HOWEVER, THE VALUE OF REUSABLE AIR TICKETS MAY BE APPLIED TO THE AIR PORTION OF A FUTURE SCHEDULED AIR BOOKING FOR THE COST OF THE AIRLINE RETICKETING FEE. INCREASES IN THE SCHEDULED AIR PRICE OF REBOOKED VACATIONS ARE THE RESPONSIBILITY OF THE TRAVELER.

II. CANCELLATION/REFUNDS
If your plans change, your right to a refund is limited. A written refund request (subject to the penalties herein) must be submitted to SunMex no later than 90 days after the scheduled departure date or any payments and deposits shall be forfeited. To avoid cancellation fees you may consider purchasing one of the optional travel protection options. Without travel protection, if you must cancel your reservation, make any changes to departure date, or reduce the number in the party, you will be assessed a $50 per person SunMex cancellation fee plus any applicable airline, hotel or other supplier charges. Please note that there are no refunds for cancellations made 7 days or less prior to departure for air-inclusive vacations or less than 48 hours prior to departure for hotel only vacations. Most air carriers consider a name change to be a cancellation; to avoid penalties, full and complete names are required at time of booking. Separate cancellation penalties may apply to holiday or special event departures in addition to nonrefundable deposits. There may be nonrefundable optional features as part of your packages such as lift tickets, theater shows or theme park admissions.

Penalties:

Hotel only vacation
Days prior to Day of Departure	Cancellation Penalty Per Person for Domestic, International, Hawaii and Ski
46 or more days	$65
45-10 days	$90
09-00 days	100% hotel only price
Additional applicable hotel penalties may apply and separate cancellation penalties apply to holiday or special event departures in addition to nonrefundable deposits. Our penalties are subject to change any time.

 

Vacation packages with hotel and scheduled airline flights
Days prior to Day of Departure	Cancellation Penalty Per Person for Domestic, International, Hawaii & Ski
46 or more days	$100 plus the cost of the Airline Tickets if processed with deposit
45 - 00 days	100% vacation package price
Additional applicable hotel penalties may apply and separate cancellation penalties apply to holiday or special event departures in addition to nonrefundable deposits. Our penalties are subject to change any time.
Penalties may apply upon receipt of payment. Our penalties are subject to change any time.

ALL PUBLISHED SCHEDULED AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, REUSABLE TICKETS MAY BE APPLIED TOWARDS THE AIR PORTION OF FUTURE TRAVEL, SUBJECT TO THE APPLICABLE AIRLINE RE-TICKETING FEE AND APPLICABLE SUNMEX VACATIONS REVISION FEE. SPIRIT AIRLINES AND TICKETS WITH PROMOTIONAL FARES MAY NOT BE REUSED.

Charter and Value Air Penalties: The following may be considered charter or value air: Aeromexico Airlines, AirTran Airways, Frontier Airlines, Mexicana, Sun Country Airlines and USA3000 Airlines in the designated classes of service of F, L, C, Z or Y. The per person penalty for charter and value flight cancellation made 45 days or less days prior to departure is $250.

Bulk Air Penalties:

Each scheduled airline has unique cancellation and revision penalties on bulk air and in some cases they may be nonrefundable. Please see below for the latest bulk air penalties, which are subject to change at any time:

Airline(s) Per Person bulk Air Penalty

Air Canada, American Airlines: $150
Alaska Airlines: $100 outside of 14 days, Nonrefundable within 14 days of departure
AeroMexico, AirTran Airways, BMI, Continental, Hawaiian, Islandair, Mexicana, Spirit Airlines, Sun Country Airlines: Nonrefundable
Air Jamaica: $150
Midwest Airlines: $100
Delta Air Lines: $100 Domestic, $125 Hawaii, $150 Mexico, Caribbean, Latin America, $200 Europe
United Airlines: $150 for Hawaii, Ski, Domestic,Mexico, Caribbean, Nonrefundable for other destinations
US Airways: $150 Mexico and Caribbean, $200 Europe

ALL PUBLISHED SCHEDULED AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, REUSABLE TICKETS MAY BE APPLIED TOWARDS THE AIR PORTION OF A FUTURE TRAVEL PACKAGE, SUBJECT TO THE APPLICABLE AIRLINE RETICKETING FEE AND APPLICABLE SUNMEX REVISION FEE. SPIRIT AIRLINES TICKETS MAY NOT BE REUSED.

For charter passengers who wish to cancel within the penalty periods and can provide another paying passenger for the same vacation, you may be entitled to a full refund, less a reservation revision fee and any applicable supplier and re-ticketing fees (such refund shall be made within 14 days of substitution). For bulk and scheduled air passengers who wish to cancel within the penalty periods, substitutions are not allowed and your right to a refund will be limited (See III. Vacation Revisions). SunMex and hotel suppliers must be informed of the names of replacement passengers prior to departure but reserves the right to deny any revision or replacement. No refunds will be made for missed or unused flights or most features. Refunds for unused Walt Disney World® Resort Magic Your Way Ticket packages, and/or, NASCAR race tickets and other similar tickets or passes will not be made. Your right to a refund of unused portions of your car rental is limited and based on individual car company policy. If you accept a refund, you waive all other rights and remedies under applicable law.

NOTE: WHEN A CANCELLATION IS MADE ALL REFUNDS WILL BE GIVEN IN THE ORIGINAL FORM OF PAYMENT LESS THE PRICE OF THE INSURANCE, HOTEL PENALTIES, NONREFUNDABLE SCHEDULED AIR TICKETS AND SCHEDULED AIRLINE CANCEL/RE-TICKETING FEES. NONREFUNDABLE TRAVEL AGENT FEES MAY BE INCLUDED IN YOUR PACKAGE PRICE. IF CANCELLATION IS RECEIVED PRIOR TO DEPARTURE DATE, THE VALUE OF REUSABLE AIR TICKETS MAY BE APPLIED TO THE AIR PORTION OF A FUTURE SCHEDULED AIR BOOKING FOR THE COST OF THE AIRLINE RE-TICKETING FEE. INCREASES IN THE SCHEDULED AIR PRICE OF REBOOKED VACATIONS ARE THE RESPONSIBILITY OF THE TRAVELER. IF THE NUMBER OF INDIVIDUALS OCCUPYING A ROOM DECREASES, THE REMAINING TRAVELERS WILL BE RESPONSIBLE FOR ADDITIONAL COSTS INCURRED AS A RESULT OF A CHANGE IN THE PER PERSON OCCUPANCY RATE. Additional details and pricing available upon request.

III. VACATION REVISIONS
Any changes (other than those subject to cancellation penalties listed above) shall be subject to $50 revision fee plus applicable airline reticketing fees.

IV. FLIGHT INFORMATION
Read your travel documentation carefully for arrival and departure instructions, including terminal information, check-in locations and flight times. Flight times are tentative and subject to change.

Charter Air Carrier: Depending on your vacation, charter air transportation will be provided by AirTran Airways (737-700); AeroMexico Airlines (737-700 or MD-83); Sun Country Airlines (737-800); USA3000 (737-800) or or other designated carriers. The respective carrier reserves the right to substitute equivalent aircraft if necessary. International Charter Flights: The operation of these flights is subject to the respective foreign government granting landing rights for the flight. If the air carrier cannot obtain these rights, the flight will be cancelled and a full refund will be made to you automatically.

IMPORTANT NOTICE REGARDING PASSPORT REQUIREMENTS FOR INTERNATIONAL TRAVEL; All international travelers must present a valid, non-expired government issued passport for U.S. Customs re-entry after air, land or sea travel. For more information please visit the State Department's consular website www.travel.state.gov or the U.S. Department of Homeland Security's website www.dhs.gov. Please consult your destination Consulate for further information. It is the traveler's responsibility to provide proper documentation. Married or divorced women traveling under names other than what is printed on their travel documents, must supply a marriage license and/or divorce decree. Spirit Airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country. Please contact Spirit Airlines directly at 800-772-7117 for details. Foreign travelers, visit your local consulate for travel requirements (VISA or other written verification).

Baggage Limitations and Claims: Baggage limitations vary by carrier. Many airlines impose additional charges for checked luggage which is collected by the airline at check-in. Please contact the airline or refer to its website for current fees and policies. Claims on checked baggage will be limited to the carrier liability of approximately $3,000 per person for domestic flights and $9.07 per pound for international flights subject to the Warsaw Convention, and 1000 Special Drawing Rights per person for international flights subject to the Montreal Convention, unless you declare a higher value and pay any applicable charges. All claims for loss and damage luggage must be handled by the air carrier at the airport, subject to any requirements and time limits set by U.S. law for domestic flights and the applicable Convention for international flights. The airlines do not accept responsibility for items such as soft luggage, fragile or perishable items. Carry on baggage may be limited, please check with airline.

Charter Delay Policy: Charter operator subscribes to the following guidelines for passenger compensation associated with charter flight delays:
Outbound & Return Flights:
Less than 4 hours No compensation
4 hours to less than 8 hours $100 per person credit on future charter air-inclusive trip
8 hours to less than 12 hours $150 per person credit on future charter air-inclusive trip
12 hours or greater $250 per person credit on future charter air-inclusive trip.
This charter compensation schedule does not apply to weather-related delays, air traffic control delays, security-related delays or passengers who do not travel. Credit is valid for one year from date of issue.

V. RESPONSIBILITIES
Your Responsibilities:
You must check in at least 2 1/2 hours prior to the scheduled departure and report to the gate at least 30 minutes before departure time. Failure to comply with these conditions may result in the loss of your seat. You must examine all information to ensure accuracy and call to verify flight times prior to departure. Your rights and remedies set forth herein are in addition to any other rights and remedies under applicable law, but if you agree to a refund, you waive all other remedies. Due to the fact that SunMex sells leisure vacations for travelers originating in the U.S., individuals attending a convention or those not originating from the U.S. may not use this product for their hotel stay. If this vacation is used for any reason other than leisure travel originating in the U.S., some hotels may directly assess an additional surcharge during holiday, convention, special event time periods or for non-U.S. originating travelers. Unless you file any claim you may have with SunMex within 30 days after the termination of this trip, all parties are released from further liability.

SunMex's Responsibilities:
The operation of charters is being conducted pursuant to Part 380 of the DOT's Charter Regulations. Each charter operator is responsible to you for making all arrangements for transportation, accommodations and services offered, provided that in the absence of gross negligence on the part of SunMex, SunMex's responsibility does not extend to any liability for personal injury or property damage arising out of or caused by any negligent act or omission on the part of any direct air carrier, hotel or motel operator, ground transportation contractor, optional tour operator or any person rendering any services being offered. SunMex is not responsible for any changes made by scheduled air carriers which are beyond our control. This includes, but is not limited to, routing changes, aircraft equipment changes, flight cancellations or any changes to flight schedule. SunMex is not responsible for damage, delay or vacations affected by weather or other force majeure events beyond the control of SunMex. In no event shall any party be liable for consequential damages. SunMex reserves the right to substitute hotel/motel accommodations and to make alterations in the itinerary which do not constitute a major change, if necessary, due to circumstances beyond the control of SunMex. Special requests such as room location, bedding, special meals or assistance will be communicated to the appropriate party, but cannot be guaranteed by SunMex. Items not included in your vacation price include, but are not limited to, hotel specific service fees, resort fees, energy surcharges, currency surcharges, baggage handling, rollaway beds, cribs and other incidental fees such as minibar charges, parking and phone calls and are payable directly to the hotel. Specials may be withdrawn at any time. Rates are based on availability.

Air Carriers' Responsibilities:
Air carriers operating scheduled or charter air shall not be liable for any loss, injury, accident, delay or irregularity which may occur by reason of defect or through the acts or omissions of any person or company performing or rendering the services described on our website, in vacation brochures and/or flyers. The services described on our website and in vacation brochures/flyers other than air carriage furnished by those air carriers directly named are furnished by independent contractors who are not servants, joint ventures' or partners with the named air carriers.

VI. VACATION EXCLUSIONS
Additional Destination specific fees due at airport upon departure that are NOT INCLUDED include but are not limited to:
Antigua: $20.00 per person departure tax
Belize: $20.00 per person departure/security/conservation tax Additional $18.00 per person airport development fee for passengers via American Airlines
Costa Rica: $1.13 per person security charge Costa Rica: $26.00 per person airport departure tax
Curacao: $32.00 per person departure tax
Dominican Republic: $11.00 per person tourist card charge
St. Kitts: $16.50 per person embarkation tax
St. Lucia: $17.00 per person departure tax
St. Martin/St. Maarten: $20.00 per person airport departure tax
All destinations specific fees are subject to change at any time.

VII. OTHER
Itinerary: Your vacation as set forth in flyers, brochures and website includes the following which form this contract: effective dates; origin and destination; price of each vacation; a listing of the hotels, length of stay at each and other ground accommodations and services.

Important Notice:
SunMex Vacations, International Travel Marketing Co, its employees, officers, directors and shareholders (collectively, SunMex Vacations) does not own, control or operate any hotel or any air, land or water transportation vehicles or companies of any kind, including without limitation, airplanes, helicopters, boats, rental cars, ground transportation vehicles, transport companies, shuttle services, buses, or local tour companies which may offer excursions or tours. SunMex Vacations occasionally enters into contracts with hotels and air, land or water transportation companies, but all such entities are owned and operated by independent contractors. SunMex Vacations is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The SunMex Vacations name and logo may appear on posted or hand-held signs at your hotel, at the airport of your departure or destination, in vans, buses, coaches or elsewhere during your vacation. This use of the SunMex Vacations name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that SunMex Vacations owns, controls or operates any entity displaying such a sign, or that SunMex Vacations employes or controls any person holding or displaying such a sign.

Applicable Law: It is agreed by and between you and the SunMex that all disputes and matters whatsoever arising under or in connection with or incident to these policies and procedures shall be interpreted and litigated, if at all, in and before a court located in the city of Los Angeles in the State of California, U.S.A., to the exclusion of the courts of any other state or country.

Photographs: Hotel and Room photographs shown are for informational purposes only and may not depict the actual category purchased.

Maps: The maps in this website and on our website represent approximate locations and attractions and are not meant to be exact in every detail.

Pursuant to DOT regulations, this contract is required to be signed and sent with payment at time of bookings, for all charter air program participants.

SunMex Vacations, 333 S. Grand Ave, Floor 25, Los Angeles, CA 90005 Toll Free 877 378 2140, Local 213 383 8906. CST# 2050765-40